FAQ

Orders for our baby strollers and products can only be placed through our website.

The fulfillment time depends on product availability:

• In-stock items – shipped the next working day.
• Items on order:

1. 1. If the product is in stock – fulfillment within 7-10 working days.
      If production is required – around 3 weeks.
   2. Before placing an order, you can contact us to check the product’s availability.

Yes, it is possible to cancel or modify the order, but only before the fulfillment process begins. In this case, please contact customer service as soon as possible. After the product has been shipped or production has started, changes or cancellations are not possible.

We offer delivery via courier to the specified address.

Delivery costs depend on the chosen option. However, when purchasing a 2in1, 3in1, or 4in1 set, shipping is free and included in the price.

After dispatch, delivery usually takes 1-3 working days, depending on the chosen courier. However, in the case of customs clearance, the entire process may take up to 10 days.

We accept the following payment methods:

• Bank transfer
• Credit/debit card payment
• Online payment systems (Apple Pay, Google Pay)
• PayPal

Returns depend on the type of order:

• In-stock items – can be returned within 7 days.
• Ordered items (in stock or requiring production) – no returns, as these products are not stored in our warehouse and orders are processed as they come in.
  If you have any doubts before purchase, we can arrange a product presentation – we will come to you and show the product.
  NOTE: The product to be returned must be in its original, unused, undamaged condition and in the original packaging. Otherwise, the return will not be accepted.

Complaints can be filed through the online form or via email. Please include proof of purchase and a description of the issue.

The manufacturer’s warranty covers material and manufacturing defects discovered within 12 months of purchase by the first owner.

The warranty covers material and manufacturing defects, provided the product is used according to the user manual. If a defect is found, the manufacturer will repair or replace the product.

The warranty does not cover:

• Natural wear and tear from use
• Mechanical damage due to improper use
• Repairs and modifications made by unauthorized persons
• Damage caused by weather conditions (rain, prolonged UV exposure)
• Fabric pilling and fading colors
• Wheel damage due to improper use

If a defect is found, you should:

• Immediately stop using the product
• Return the product to the store where it was purchased or to the manufacturer’s authorized service center
• Provide proof of purchase (receipt or invoice)

The product should be returned in a clean and complete condition. Otherwise, the complaint may be rejected.

No. All repairs and modifications should be carried out by the manufacturer’s authorized service. DIY repairs will void the warranty.

• Regularly check the condition of the mechanisms and tighten the fastening elements.
• Lubricate moving parts with spray Teflon or light oil in an aerosol.
• Do not use chemical cleaning agents on the frame.
• Do not store the stroller in a damp environment.

Please contact your local waste disposal facility to properly dispose of the product according to applicable regulations.

For service needs, please contact us through the form on our website or via WhatsApp.

Yes, we provide access to new service parts that can be purchased to repair or replace damaged stroller components.

Junama car seats are compatible with Junama strollers.

We offer the following accessories:

• Bags
• Rain covers
• Mosquito nets
• Cup holder
• Changing pad

Additionally, you can purchase:

• Footmuff
• Gloves
• Pom-pom
• Umbrellas
• Fur